Return Policy
Return/Exchange and Refund Policy
How to return/exchange an item or order?
Call us or whatsapp us on our customer care number (8800611883) or email us at support@serabrands.com stating your order number and return request.
What is the return/exchange validity?
Products can be returned/exchanged within 15 days from the date of delivery. Requests made after 15 days will not be accommodated.
What are the steps during return pickup:
Ensure the product is securely packed. Do not remove the product tag from the garment. Include the invoice and please clearly mention the return address:
Sera Group,
Plot no 61, Sector 8 , IMT Manesar, Gurgaon, Haryana - 122052
The following products are not eligible for return and exchange:
-Any product returned without all original tags included with the product at the -time of delivery.
-Any item that has been worn or washed.
-Any product not from our brands.
What if I receive the wrong Item, missing product or defective piece?
If you receive an item that is wrong, missing, or defective, please initiate a complaint within 48 hours of receiving your delivery. Complaints made after 48 hours will not be entertained.
Why is the pickup service unavailable?
At times, certain PIN codes may not be serviceable for pickup. In such instances, please self-ship the items to the address below. We will refund ₹100 in the form of a coupon code.
Head Office Address:
Sera Group, Plot no 61, Sector 8 , IMT Manesar, Gurgaon, Haryana – 122052
What are the refund options?
Refunds for PREPAID orders will be processed back to the original source account.
For Cash on Delivery orders, we offer the following refund options:
-Bank transfer
-UPI ID
-Coupon Code
How soon will I receive the refund?
It takes 15 days for the product/order to reach our warehouse from the date of the pickup. Refunds will be initiated within 7 working days of receiving the courier in our warehouse after a quality check. Refunds will be credited to your bank account/UPI/source account within 5-7 working days after initiation.
