Ordering at shopsera.com is easy. Placing your first order at shopsera.com? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on 8800611883 to book your order on COD mode.

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on 8800611883.

You can register yourself by clicking on the login. Once registered, you can enjoy regular updates and services from shopsera.com.

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Please be rest assured that your information is secured with us. Please do refer to Privacy Policy for further information.

Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.

All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically. the same to you.

The shipping charges are mentioned during the checkout process.

We do not want to restrict you from shopping at your favorite online fashion store and thus there are no restrictions on quantity that you can order.

You will receive a confirmation email. We will try to dispatch your order within 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking, UPI and Cash on Delivery for our customers.

Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by shopsera.com to the relevant government authorities.

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately.

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to shopsera.com , click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button. You can also contact our customer care at 8800611883 or email us at support@serabrands.com.

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

Yes, you may cancel a partial order within 24 hours from the time of placing the order. To cancel partial orders contact our customer care team and they will assist you with same.

For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request. In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

Depending upon your location delivery may take 5 to 7 working days after the order is dispatched from our warehouse.

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at support@serabrandscom.